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Privacy Policy

Rice kitchen is committed to protecting your personal information. Our approach to privacy and how we collect, use and protect your personal information complies with Australian privacy laws. All staffs are informed of their obligations to follow this approach.

Why we collect information from you
Rice Kitchen Limited collects personal information for the purposes of conducting our business as an online retailer and trader. The information we collect enables us to deliver products or services to you including your order, to improve your customer experience by saving you time from re-entering details each time you order from us.  We may also collect information for purposes including to:

  • complete other transactions with you or on your behalf;
  • better understand your requirements and preferences;
  • improve our service;
  • protect against fraud or theft; and
  • provide offers that are of greater interest or benefit to you.


What we collect

The personal information we collect from you will include information you give us when you:

(a) register or subscribe to our Website;

(b) complete a transaction with us; and

(c) contact us.

2.2 The personal information that we collect on individuals may include, but is not limited to:

(a) your name;

(b) your contact details including your email, home address and billing address;

(c) your payment details; and

(d) other personal information that we collect in the course of a transaction or that you provide to us when you contact us.


Using and Disclosing Your Personal Information

Generally, we use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, or otherwise to enable us to carry out our business as an online retailer of goods and services.

We will often need to provide your personal information to third parties who assist us in delivering our products and services including delivery companies, call centres, mail houses, third party fulfilment contractors, financial institutions, web-hosting organisations and information technology service providers, but we will not use your information for marketing purposes without your consent.

Where your personal information is disclosed to these third parties, Rice Kitchen will ensure that they undertake to protect your privacy and will only authorise them to use your personal information for the purpose that we supplied it to them.  As some of our information technology service providers are located overseas, personal information collected and held by us may be transferred overseas. We may also need to pass on personal information to a third party cheque clearance house for account payments or to mercantile agents for account settlement. Sometimes we need to share information with recognised authorities, regulatory bodies, governments and organisations such as banks to investigate possible fraud or other unlawful activities.

Security of Your Personal Information

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.

Access to Your Personal Information

We will allow an individual access to the personal information we hold about them within a reasonable time after it is requested. When requesting these accesses please identify the precise type/s of information requested. If you would like to access the personal information we have on record, please e-mail or call Customer Care on 1300 900 858.


We take great care to store your personal information securely. It’s important to us that you feel confident about shopping at Rice Kitchen, especially if you’re not used to buying products via the internet. Only specific employees or sub-contractors in our customer service, marketing, store, warehouse systems and IT areas have access to our customers’ personal information and only under strict controls and procedures. Your credit card details are held securely on our accounting systems for reconciliation purposes.

What are cookies and how do they work?

When you visit our Website, our system may place cookies on your browser to enhance and manage our website and improve our business and the services we provide to you.
A cookie is a small amount of information sent from a web server to your computer, enabling your computer to be recognised the next time you visit a site. Cookies may be used to collect information such as your computer’s operating system, your computer’s browser type and capabilities, web page visited and web page usage statistics, including the time spent on each web page. Cookies can be managed by accessing the individual settings in your browser. Rice Kitchen does not currently use, reference or share this information with any other company. By using our website and agreeing to this policy, you grant us permission to place and store cookies on your browser.

Linked Sites

Rice Kitchen is not responsible for the privacy practices of sites linked to Rice Kitchen via hyperlinks, banner advertising or other means. Please take care at all times to check whose site you are visiting.

Direct Marketing

If you do not wish to receive offers from Rice Kitchen, please email or call Customer Care on 1300 900 858.


Rice Kitchen may terminate or suspend this Agreement at any time by delivering notice to you advising that Your shopping privileges have been removed. Termination of this Agreement is effective the day notice is received, or such later date as specified in the notice. Rice Kitchen, in its discretion, may elect to terminate a user name or refuse to deliver to a particular address.


Rice Kitchen may give notice to you by electronic email, mail to your address contained in the customer application information or notice posting on the Rice Kitchen web site. You may give notice to Rice Kitchen by electronic mail to